EA account is completely soft locked.

Look man, I know you're just doing your job as community manger but this was genuinely of ZERO help.  I know exactly what my problem is and how it could be fixed HOWEVER the entire point of that post is that EA support WON"T do it. The only way they've tried to help is by sending a EA game title email update prompt to my trusted xbox account (that i've now confirmed is totally up to date) but the prompts DON'T appear and they all they that's the ONLY way to do it despite their being clear examples of others online being able to prove their identity and have a rep manually update account emails. At the end of the day this is EA one of the worst title publishers and gaming companies in the world, matched only by the likes of Ubisoft, but i gotta say this is easily the WORST customers service I've ever dealt with, its so anti consumer its genuinely insane i'm just trying to update an email on my bricked/soft locked account not break into fort Knox. Again this is EA so i really wasn't expecting much of anything but holy hell 2 and a half days of reps just to not be able to do ANYTHING is a little insane.