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GABER411's avatar
GABER411
New Novice
7 months ago

EA account is linked to a Email that has been deleted for years

Just what the title says above. There's no ability on my end to try to reach out to customer support about fixing my account because it requires 2FA in order to open a ticket or access live chat.  ...
account info
account linking
ea help
GABER411's avatar
GABER411
New Novice
7 months ago

I also just tried this method above, when I go to open a new case it sends a code for verification to my old email that has been deleted for years. 

Is there a way to get in touch with an advisor without having to use 2FA to start a new case?

EA_Aljo's avatar
EA_Aljo
Icon for Community Manager rankCommunity Manager
7 months ago

Try creating a case without being logged in. That should still let you connect to an advisor.

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