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ec0cd58fed54d452's avatar
ec0cd58fed54d452
Newcomer
2 months ago
Solved

EA account seems to be disabled

The account I usually use to play The Sims seems to have been disabled, and not by me. I plug in the correct email and password and I get "account not found". It's been the same login info for over t...
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  • EA_Mako's avatar
    EA_Mako
    2 months ago

    Hey ec0cd58fed54d452​,

    If the normal login details aren't pulling your account up, it would be best to reach out to our support team directly so they can check on the account and help update any necessary details.

    If you create a new case here and select Game Support > EA Account > I want to update my EA Account information or I need help logging in to my EA Account, you should be able to get in touch with the support team so they can take a look with you.

EA_Mako's avatar
EA_Mako
Icon for Community Manager rankCommunity Manager
2 months ago

Hey ec0cd58fed54d452​,

If the normal login details aren't pulling your account up, it would be best to reach out to our support team directly so they can check on the account and help update any necessary details.

If you create a new case here and select Game Support > EA Account > I want to update my EA Account information or I need help logging in to my EA Account, you should be able to get in touch with the support team so they can take a look with you.

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