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bb7uzo1l1wo8's avatar
bb7uzo1l1wo8
Newcomer
3 hours ago

EA Account was potentially hacked and unlinked from email adress

My EA account with the orignal origin id being beanmann35 and linked to the email <removed> was potentially hacked a few months ago and i havent been able to acess it, i can provide proof in the form of purchase reciepts prior to 2024 as i believe the hack may have occured some time around the may of 2026, the account was linked with the steam account <removed> and had an apex acount with 2 heirlooms aswell as several other EA games 

[CM edit - removed email address and account name for security]

1 Reply

  • EA_mplsnow's avatar
    EA_mplsnow
    Icon for Community Manager rankCommunity Manager
    3 hours ago

    Hey bb7uzo1l1wo8​,

    Sorry to hear someone else had gotten into your account. If you haven't already and are able to, please be sure to go through as many of these security steps as possible to help get your account back under control.

    After that, please get in touch with our live support team using the Contact Us button at the bottom of that page for assistance in recovering the account and correcting any information that was changed. I'm afraid we can't directly help you out here on the forums, as this process involves discussing account details that we can't verify.

    If you're facing any pushback from the NextStep bot, feel free to use this web form instead. Once you click 'Submit' and are redirected, there should be an option to chat with an advisor near the bottom of the self-service page. 

    Let us know how it goes, thanks! 

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