Ea actively preventing people from using support chat

Why is it entering i put it says this issue inst supported by an advisor this is total bs how is it not supported if it’s one or the things that was prompted in the question fill out. Was waiting in a Que for 4 hours still at 99+ I know this isn’t an issue on my part but EA so why is this happening your a big name company we’re tired of this **bleep** do your one and only job which is support it’s crazy you won’t even let us call how do I get in contact with ea if the stupid live chat they disabled