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georginacr97's avatar
georginacr97
Newcomer
2 days ago

ea games requesting i buy them

i have game pass ultimate and have my xbox acount linked to ea but whenever i try get an ea game that is included in gamepass i takes me to the ea app and only has a buy option. the right account is linked and i have tried deleting and reinstalling ea and nothing has worked so far.

1 Reply

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    2 hours ago

    Hey georginacr97​, are you sure that the EA account you are logged into is the one linked to your Xbox accountBalit5666​?

    If seeing an error asking you to purchase the game when launching it through the Xbox app, then it is likely the case that you are logged into the wrong EA account.

    The best thing to do is log out of the EA app and on the login page, hit Forgot Password and when prompted, enter any email accounts you have to see if you can locate your main account.

    Let me know how you get on.

    Darko

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