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f0cussssssssss's avatar
f0cussssssssss
Rising Newcomer
5 days ago
Solved

EA Help keeps blocking me from creating a case

My old twitch account got hacked so i had to link a new one to my EA account (which is why i need a agent to help me deal with this), but for some reason whatever the topic i choose im keep getting "...
account linking
ea help
  • EA_cuervo's avatar
    EA_cuervo
    5 days ago

    Hey there, I'm sorry to hear you're having problems reaching out to EA Help. Can you please try selecting "Compromised EA account" as the topic, if this doesn't give you the chat option, please try creating a support ticket while logged out. Let me know how that goes. 

EA_cuervo's avatar
EA_cuervo
Icon for Community Manager rankCommunity Manager
5 days ago

Hey there, I'm sorry to hear you're having problems reaching out to EA Help. Can you please try selecting "Compromised EA account" as the topic, if this doesn't give you the chat option, please try creating a support ticket while logged out. Let me know how that goes. 

f0cussssssssss's avatar
f0cussssssssss
Rising Newcomer
5 days ago

nope it didn't work. still getting "The issue isn't supported by advisors" or im getting directed to EA Help main page without the case being made.

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    5 days ago

    Can you please confirm which browser you're using when this is happening? Did you also get the same error when trying to contact while logged out? 

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