EA Help signed-in contact form unavailable and Resume Case stuck loading

I can sign in to EA Help and view My Cases, but I cannot reach a working contact route to submit additional evidence for an existing pending appeal.

The advisor options offered by the site repeatedly display "This issue isn't supported by advisors". On another case, the Resume Case form accepts a description below its 1,000-character limit and enables Next, but submitting it leaves a loading overlay with no confirmation or status change. I tried the normal button and Enter from a fresh tab in the same signed-in Chrome profile. Third-party cookies are already allowed.

An email sent to an address used in an earlier EA support conversation received an automatic response saying the mailbox is no longer monitored, so that route does not provide a working follow-up either.

Could an EA Community Manager help investigate the EA Help contact-form problem or point me to a current signed-in route for submitting the additional evidence? I want to preserve the existing pending appeal. I can provide relevant case details privately if needed.

This post asks for help with the contact route. The account data and appeal evidence are prepared for private submission to EA support.