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Empirium_199's avatar
Empirium_199
Seasoned Newcomer
6 months ago

EA ID scrambled to random numbers

I have seen this somewhere but there has been no real fix as the people that reported it had a different issue. I dont have a problem accessing my EA account, I have never changed email address but it seems like after some research EA just likes to scramble the IDs if the accounts aren't in used for a while? And that is what is being used in all the games. Also kicker is if i look at my linked account, it has zero problem seeing my steam account using the same name, or under my game personas (in the edit account page), it can see all my other EA games using the same name. only difference is battlefield where it also had my old clan tag. 

In my EA app, my nickname is set to my ID. If i login to my account and try to edit the ID to match the nickname it tells me that is is already in use. How does one go about fixing that?

4 Replies

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    6 months ago

    Are you sure that it's not the case that you have multiple EA accounts Empirium_199​and are looking at two different ones.

    Where do you see the random numbers and where do you see the right username.

    Darko 

  • Empirium_199's avatar
    Empirium_199
    Seasoned Newcomer
    6 months ago

    Just the one account - didnt use it for a while, came back and saw this.

    if i login to EA online, the ID and gamertag while playing BF3-4-6 show that scrambled number. Managed to rename it yesterday to something else.

    On the EA app, when i open my profile and click to edit, the nickname displayed is what my ID used to be.

  • EA_Darko's avatar
    EA_Darko
    Icon for Community Manager rankCommunity Manager
    6 months ago

    Bit of an odd one Empirium_199​, could be a caching issue so no harm just giving it some time to see what happens.

    Darko

  • that just happen to me my game tag has change and i have been having that name for more than 13 years can help me out on how to chat with someone to fix this issue and where to go to.please