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vidvnder's avatar
vidvnder
Seasoned Newcomer
9 months ago
Solved

EA says my account is linked even though it's not

Can't link my xbox account to EA because I wrote "gmil" instead of "gmail" a long time ago. So technically the account is not really linked. Can't reset or make a ticket, and the help bot is of no help ironically enough.

  • Hey vidvnder,

    What options were you selecting when trying to get a case set up? You may see different contact channels (chat/email) depending on what you've selected, but this is definitely something the support team should be able to help update.

    If you create a new case here and select Game Support > EA Account > I want to update my EA Account information or I need help logging in to my EA Account, that should put you in touch with the support team so they can take a look. 

     

4 Replies

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    9 months ago

    Hey vidvnder,

    What options were you selecting when trying to get a case set up? You may see different contact channels (chat/email) depending on what you've selected, but this is definitely something the support team should be able to help update.

    If you create a new case here and select Game Support > EA Account > I want to update my EA Account information or I need help logging in to my EA Account, that should put you in touch with the support team so they can take a look. 

     

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    9 months ago

    Hi there. Try creating a case without being logged in. Instructions for that can be found here. As long as you're not logged in, you should get the option to continue without logging in.

  • vidvnder's avatar
    vidvnder
    Seasoned Newcomer
    9 months ago

    I got helped with my issue at last. Finally I can enjoy gamepass EA play again. Send best regards to "Jason"

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    9 months ago

    Glad to hear you were able to get that straightened out vidvnder, thanks for the update and enjoy the games! 

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