I experienced this issue - I bought Bf6 phantom edition pack 2 months ago on 11 august and tried getting a refund within 12 hours after purchasing it EA denied my request and told me that refund is not possible and wasted 20+ days of mine going back and forth with their support after the refund request was denied they told me that they will add the game back to my library so they did that but after the game got launched I couldnt play it because it keeps giving me error that I dont own the game even tho it was in my library so I stayed on kept going with their support for over 2 weeks and yesterday I got the option enabled on refund tool to refund the game back and now its in processing state but I still haven't got the money back so I'm waiting few more days
this is so bad mate , they should refund us , i don't have access to the game at all
