How the hell did you get anyone to respond to your support tickets?
My friend keep checking your case after each support talks end with you these **bleep** closes the ticket everytime they close the chat... make sure the main ticket of your concern is not closed and keep providing them reference tickets - I had over 10+ tickets aka Cases and 3 were opened all were about same issue but articulated differently but I was referencing only 1 Case which was the main one. I literally went back n forth for 14+ days and after that I got my refund request enabled again
