EA Support is Designed to Exhays Players Instead of Helping Them
I am writing because EA Support has completely failed to resolve my problem. The entire experience has been frustrating, exhausting, and honestly disrespectful.
I have already spoken with at least 12 different support agents, and none of them have been able to help. Instead of receiving real assistance, I keep being transferred from one agent to another, forced to repeat the same explanations over and over again.
One agent simply told me to wait 24 hours. That was his only response. He did not explain what would happen after those 24 hours, did not provide any real solution, and clearly just wanted to end the conversation.
Another agent even told me to contact Microsoft Support instead of EA Support, as if this were not EA own licensing system causing the problem. Passing responsibility to another company is not a solution.
I am tired of constantly checking my email to send verification codes again and again, explaining the same issue from the beginning to every new agent, repeatedly proving that my EA Play subscription is active, being asked for irrelevant information, and waiting long periods just to receive the same useless responses.
It honestly feels like the support system is designed to wear players down until they give up.
Agents always seem to need to have the last word before closing the chat, so they keep asking pointless questions or giving meaningless instructions just to extend the conversation. Eventually, when the user gets tired and stops responding, they close the case as if it had been resolved.
For example, the last agent I spoke with closed the chat after only four minutes of me not replying, even though I had already been chatting with him for more than an hour. During that time, I had to wait repeatedly while he delayed the conversation, apparently hoping I would accept his solution of waiting 24 hours and contacting Microsoft because maybe the payment did not process, which makes absolutely no sense.
This is not real support. This is simply an attempt to close cases instead of solving problems.
Instead of actual help, I keep receiving generic and irrelevant suggestions. I have been told to clear my cache, restart my device, reinstall the app, that I do not have an EA Play subscription, or that I should contact Microsoft Support instead.
None of these responses have anything to do with my real issue.
For example, one of the official responses I received was the following.
Thank you for contacting EA Support. My name is Abhishek and I hope you are doing well. After reviewing your case, I have concluded that you contacted us regarding the EA Play subscription through Xbox Game Pass. Do not worry, I will help you as much as possible. You do not have any EA Play subscription on your account. Thank you again for contacting EA Support.
This answer was completely wrong and ignored the actual situation.
This is my real problem.
I currently have EA Play active through Xbox Game Pass, which should grant me full access to Battlefield 1. However, the game appears in my library as expired because I previously used the 10 hour trial. The system is recognizing that old temporary trial license instead of the valid EA Play license that I have right now. Because of this, I cannot play the game even though I am fully entitled to it.
What I need is very simple.
Please remove the old 10 hour trial license from my account so that the correct EA Play license can be recognized.
That is the entire issue. No cache clearing, no reinstalling, no waiting 24 hours, and no contacting Microsoft, just fixing the incorrect license attached to my EA account.
At this point, I am completely exhausted from dealing with support agents who do not read case history, do not understand the problem, and simply try to close chats instead of helping.
EA is a massive company, and this level of customer service is unacceptable. I hope someone competent can finally take responsibility and fix this straightforward account issue.
