Hello. I understand that you are not live support and I appreciate the time you take to reply.
Regarding your question, yes, I have tried to download and install the game from the Xbox app. That is exactly where the problem happens.
When I select Battlefield 1 in the Xbox app and try to install it, the Xbox app automatically redirects me to the EA app. Once the EA app opens, it does not recognize the game as part of my EA Play access. Instead, it only shows the old 10-hour trial version as expired and gives me the option to purchase the game.
So even when I start the process from the Xbox app, I am still sent to the EA app, and the EA app blocks the option to install because it is prioritizing the expired trial license instead of my current EA Play entitlement.
Community ManagerHey xKyrad have you ensured that when launching the game from the Xbox app that you are launching the full version of the game and not the trial?
Have you spoken with Xbox support to see what they can see from their end?
Our team has no overview of the Xbox app or how it works so cannot offer any assistance in that regard.
Darko
Hello Darko, thank you for your reply.
There is no option in the Xbox app to choose between the trial and the full version. I simply select Battlefield 1, click install, and the Xbox app automatically redirects me to the EA app.
Once redirected, the EA app only shows the expired 10-hour trial and asks me to purchase the game. There is no separate “full version” option available for me to select.
Additionally, I can download other EA Play games without any issues. If I use the search function in the EA app, I am able to download and install any other EA Play title normally.
However, when I search for Battlefield 1 specifically, it only shows the expired trial version. It does not recognize my active EA Play entitlement for that game.
This clearly indicates that my EA Play subscription is working correctly, and that my accounts are properly linked. The issue is specific to Battlefield 1 and the old trial license attached to my account.
Regarding contacting Xbox support, I do not see how they would be able to fix this. My Game Pass subscription is active and functioning. The problem occurs inside the EA app, where the system prioritizes the expired trial license over the valid EA Play license.
Since the installation flow ultimately depends on the EA app, and the EA app is the one blocking access, this appears to be an EA-side licensing issue rather than an Xbox issue.
At this point, the only thing preventing access is the expired trial license attached to my EA account. That is why I am asking for it to be removed or reset so the correct EA Play license can be recognized.
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