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JMACKLES's avatar
JMACKLES
Newcomer
14 days ago

EA's support site is insidiously crafted to do nothing.

It is infuriating that purchasing battlefront 2 and running it for literally the first time results in this exhausting game of password reset loops. Website suggests my account is already linked to a psn account with a disabled ea email. No way for me to manually fix it. Countless other people experiencing the issue though, so my searches are filled with examples of what to do next. I see community manager after community manager (or whatever it is called on here ) saying to make a case in the ea help site. But all that assumes the website will work at all. Because the site doesn't work. Cases aren't created, you don't get put into a chat queue, it just redirects you to the main page after you fill out your contact request form.  No ability to contact support in any way whatsoever. **bleep**ing bull**bleep**. 

1 Reply

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    13 days ago

    Hey there, 

    I'm sorry to hear you're having problems contacting an advisor using the EA Help website. What product and subject are you selecting when creating a case?

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