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42147531's avatar
42147531
Newcomer
4 months ago
Solved

Hacked - Can't connect Steam to EA account

I wanted to connect my account to my Steam account, and it turns out that some random hacker already has that, so I cannot connect this account because <removed> has done that.

How can I unlink that random account so I can connect this account?

[CM edit - email & attachment removed for security]

account info
account linking
  • EA_mplsnow's avatar
    EA_mplsnow
    4 months ago

    Hey 42147531​, 

    To unlink an account you can try following the steps outlined here. However, given that your account is currently linked to a foreign email, you likely will need to contact EA Help  and create a case. Please keep in mind that response times may vary, so we appreciate your patience! Once they get in touch with you and confirm your identity, the team will work with you to unlink the foreign account and link yours. 

    Thanks!

2 Replies

  • EA_mplsnow's avatar
    EA_mplsnow
    Icon for Community Manager rankCommunity Manager
    4 months ago

    Hey 42147531​, 

    To unlink an account you can try following the steps outlined here. However, given that your account is currently linked to a foreign email, you likely will need to contact EA Help  and create a case. Please keep in mind that response times may vary, so we appreciate your patience! Once they get in touch with you and confirm your identity, the team will work with you to unlink the foreign account and link yours. 

    Thanks!

  • Malleeficent's avatar
    Malleeficent
    New Novice
    4 months ago

    I personally believe this should be unmarked as a solution. There should be an automated way to do this or at the very least your live chat should be given the ability to unlink accounts in this situation. The current policy and inability for live chat to even have an honest conversation on this exact issue is ridiculous.

    Having to wait even 5 minutes to remove a hacker's email from an account is already too much and EA should be working hard to make sure their customer's have an easier way to solve this. I and many others are even dealing with this right now.

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