Hi, so that guide does nothing to help me at all!
Recap: I got control of my old account and it came up as banned! But I was still able to retrieve the account but because it was banned I was not able to disable that account from my psn! So I appealed to this as I was refused AGAIN! I have now tried to enter that account and appeal again but it comes up as a disabled account…. But it is still connected to my PSN! I thought once that account was disabled it would disconnect from my psn but it hasn’t so I can’t even link my new account! Where do I go from here! Because I’ve spent days trying to sort this out with no communication from you guys! I can’t even call you guys to sort anything and all I get back from you guys is to go back to the same guide and appeal again wich I have done too many times to count!