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lovea2005's avatar
lovea2005
Seasoned Newcomer
5 months ago
Solved

Having trouble with Battlefield 6 Beta

I'm having hard time trying to get into the beta i created a Ea account because i never had one before but it still says the i need to reset my password and that my login credentials have expired even though i just created the account i need help on this thanks in advance. 

  • lovea2005​,

    It sounds like your PlayStation is already linked to an old, disabled EA account then. If you know what the old email address is you can reactivate the account by resetting the password (If you've made your new account with the same email you may need to temporarily change it), but if you either don't remember or if it isn't working you'll need to reach out to our live support team and they can take a look at unlinking your account.

3 Replies

  • EA_QueenBee's avatar
    EA_QueenBee
    Icon for Community Manager rankCommunity Manager
    5 months ago

    Hey lovea2005​,

    Are you getting that error when you try to log in to the EA app, or are you playing on a different platform?

  • EA_QueenBee's avatar
    EA_QueenBee
    Icon for Community Manager rankCommunity Manager
    5 months ago

    lovea2005​,

    It sounds like your PlayStation is already linked to an old, disabled EA account then. If you know what the old email address is you can reactivate the account by resetting the password (If you've made your new account with the same email you may need to temporarily change it), but if you either don't remember or if it isn't working you'll need to reach out to our live support team and they can take a look at unlinking your account.

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