Forum Discussion

Deancredible10's avatar
Deancredible10
6 days ago
Solved

Help unlinking a spam EA account from my Steam account

I purchased Dragon Age II with all DLCs on my steam account, but to access the DLCs it required me to open an EA account, which I did, and then asked me to link it to my steam account. However, when ...
account linking
ea help
  • EA_Darko's avatar
    EA_Darko
    5 days ago

    Hey Deancredible10​ it can happen where you link an account by accident and forget, see it all the time where people are at a friend's gaming and accidentally link accounts and don't realise till years later.

    To start with, can you take a look at this help article

    It has all the info you need around unlinking accounts, as well as links to our live support team should you require further assistance.

    Let me know how you get on.

    Darko

EA_Darko's avatar
EA_Darko
Icon for Community Manager rankCommunity Manager
5 days ago

Hey Deancredible10​ it can happen where you link an account by accident and forget, see it all the time where people are at a friend's gaming and accidentally link accounts and don't realise till years later.

To start with, can you take a look at this help article

It has all the info you need around unlinking accounts, as well as links to our live support team should you require further assistance.

Let me know how you get on.

Darko

  • Deancredible10's avatar
    Deancredible10
    3 days ago

    Hi Darko,

    Thanks, but that help article only assists for someone to unlink THEIR EA account from a steam account. This apparent 'account' linked to my steam is not mine, I don't even know the full email address (it only displays part of it in the error message) but it is as I said above a clear spam account (orgasmail is not a real email domain, it is a spam address).  I did not open this account, or link it to my steam, and have not and have never had access to whatever spam email was used to create it. 

    I tried to talk to the live support team but it was very clearly just a bot that kept linking the same help articles (which do not apply to this situation) and then just repeatedly asking me the same questions about platform that I had already answered. I need an actual human to help me here as it looks like some spammer has created a fake EA account.

    • EA_Darko's avatar
      EA_Darko
      Icon for Community Manager rankCommunity Manager
      3 days ago

      Hey Deancredible10​ to speak with our live support you will need to open a case using the links in the help article.

      We cannot help with such issues here on the forums, I would recommend being a clear and concise when talking with the bot. 

      Darko

Featured Places

Node avatar for EA Community Discussion

EA Community Discussion

Looking for a place to post? If your topic doesn’t fit in a specific game forum - whether it’s about EA accounts, general questions, or brainstorming ideas - this is the spot!Latest Activity: 1 hour ago
4,354 Posts

Recent Discussions