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justindw199's avatar
justindw199
Rising Newcomer
17 days ago
Solved

How on earth am I supposed to get help?

I have been trying to contact support for HOURS.

I tried to get in touch with support, which put me in the chat queue. When it was my turn, the chat never opened. I could see "person" sent a message in the title of the tab, but no chat window ever opened. They then closed out the chat with no way to get them back. I tried reopening a new case, and now I appear to be shadowbanned from getting support.

Every time I try to open a support case now, it directs me to a help article. The help article tells me to open a case. When I try to open a case... IT SENDS ME BACK TO THE ARTICLE. It keeps sending me in circles without ever letting me talk to a person.

EA is such a terrible company. Won't spend another DIME until I get help.

SOMEONE PLEASE HELP

ea help
  • EA_Pythia's avatar
    EA_Pythia
    16 days ago

    Hello justindw199​,

    please try using a different browser and make sure it allows pop-ups, so that the chat can actually appear. If you've already created several cases, you might not be able to create a live chat right away, in which case I would recommend either waiting a few hours before trying again or to try and contact Support as a guest, so without being logged in. 

3 Replies

  • EA_Pythia's avatar
    EA_Pythia
    Icon for Community Manager rankCommunity Manager
    16 days ago

    Hello justindw199​,

    please try using a different browser and make sure it allows pop-ups, so that the chat can actually appear. If you've already created several cases, you might not be able to create a live chat right away, in which case I would recommend either waiting a few hours before trying again or to try and contact Support as a guest, so without being logged in. 

  • Th1rstCl4nk's avatar
    Th1rstCl4nk
    Rising Newcomer
    15 days ago

    Im literally having this exact same issue in basically the same timeframe as well, yesterday tried opening another case w livechat on a different browser where I was certain popups were enabled. Told me 2 minute wait time and I ended up leaving that tab open on a second monitor for about 4 hours before I had to leave with no response - literally laughable. I sent an email later on that day hoping for a response to that as well but its been nearly a full day and both tickets just say “new” status. What else can i possibly do to talk to a real human being?

  • EA_Pythia's avatar
    EA_Pythia
    Icon for Community Manager rankCommunity Manager
    14 days ago

    E-Mail responses can take several days, so if you're planning to continue the correspondence through e-mail, you'll have to wait until they answer.

    If you'd rather try a live chat again, I'd ask you to try a different browser again.

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