All they said was "sorry we cannot recover your account" and promptly ended the chat.
They asked me for my EA Login (works), receipt of recent purchase (sent as PDF), then told me because the @live.com email does not exist anymore they were closing the ticket.
I can access my EA account just fine, I just need to have the ability to re-link my Microsoft account to EA and it's the same gamertag as the @live login they have associated with my account.
You would think EA's server's would just verify the gamertag is the same and proceed.. as email logins for MS do change from time to time.
It's not what i'd call "sticky", just more like incompetence on EA's part with the support. It's just a scenario EA's programmers did not anticipate and should be able to be escalated via ticket to someone with a brain and the authority to use it and fix the issue.
Community ManagerIf unable to verify account ownership furruck as seems to eb the case there then our team would not be able to assist.
Only the account owner can have changes made to an account and if unable to verify then our team cannot help you gain access or make changes to an account.
Darko
Community Manager
Community Admin
