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natikana98's avatar
natikana98
Newcomer
7 hours ago

How to recover a stolen EA account

A couple of months ago my EA account has been stolen. I created a new account to play an EA game but since my Steam and Epic accounts have been linked with the other account I couldn't access to the game. I tried to log in to my older account but the guy who stole it already put a 2FA protection to the account and I don't know what to do..

advice
ea help
login issue

1 Reply

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    6 hours ago

    Hi natikana98​,

    Firstly, I'm sorry you're going through this. It sucks that someone stole your account. 

    I recommend you get in touch with our support team asap. They will do their best to help you recover the account. 

    To reach them, click on this link and scroll to the bottom. Select the 'Contact us' option, and fill out the form. To help speed things up when you're chatting with a support agent, try to have this information ready to go:

    • The email address you used to make your EA Account (the one you're trying to recover.
    • Any usernames or console IDs (e.g. Xbox Live Gamertags or PlayStation™Network Online IDs) connected to your EA Account.
    • Any invoice numbers from games you’ve bought from our store or product codes for your games.

     

    - EA_Lanna

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