Forum Discussion

wingedkuriboh12's avatar
wingedkuriboh12
Rising Newcomer
4 months ago

How to send an actual email to EAhelp?

To put it simply, i can't find the live chat and given the experiences people are having, i don't want to find it anymore. I want to send an email and know i'll get a response back. The only thing i've found though so far is the "Contact us" button which hasn't done anything as i both haven't been given any response yet, not even an automated one to tell me the message was sent out but in "my cases" there are none, despite me trying twice to get a case set up. I need to get my PSN unlinked from an old dead EA account that i didn't even know existed and onto my actual one

2 Replies

  • DrMeetii's avatar
    DrMeetii
    Seasoned Newcomer
    4 months ago

    Same I've been in the queue for live chat for 13 hours and it took 2 hours just to get the option to get in the queue. 

  • I'd LOVE to be able to just send an email, or just get confirmation that I've submitted a help request? Something? ANYTHING? I can't even get the option to join the que for the live chat, no confirmation that my help request has been submitted, there's NOTHING showing in my cases- 

    Honestly, right now I'm really glad the only EA game I play is Sims, and I typically only drop serious cash on Sims once every three-five years. At this rate, my last purchase will literally be my last purchase if I can't get in contact with someone. This is absolutely ridiculous.

Featured Places

Node avatar for EA Community Discussion

EA Community Discussion

Looking for a place to post? If your topic doesn’t fit in a specific game forum - whether it’s about EA accounts, general questions, or brainstorming ideas - this is the spot!Latest Activity: 14 minutes ago
3,583 Posts