Community ManagerHey TajemniczaRose, sorry to hear that you are frustrated.
Our live support team evaluates each complaint to see if it meets the criteria for a formal complaint. If a complaint does not meet this criteria then the team will take your feedback but will not be able to escalate it further.
We on the forums are not able to assist with issues like this due to the nature of account verification. It is not something that we can do here.
What I can recommend is gathering all the info you have and speak with our live support team again to see what they can do to assist.
Darko
Community Manager
Community Admin
