Good luck with this. Every single time I log in to the EA App to play a game, my library has been mostly removed from my account and I have to open a ticket to have my purchased items restored. They can temporarily fix it and it lasts maybe a day at most but I have to have it done every single time I want to continue my game. They refuse to escalate to a supervisor or manager. It's obviously an account level problem that they band-aid. I will be back her tomorrow, in EA Help, getting my game restored so I can relax after my day. Relax with an EA Help agent, not playing my games I own.
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