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Brzkhor's avatar
Brzkhor
Rising Novice
2 months ago
Solved

Unable to use EA ID pls help me

Hello,

I am experiencing an issue with my username on EA services.

I use the nickname “Brazkhor” consistently across all platforms, and it is an important part of my identity. However, EA does not allow me to use “Brazkhor” in this exact form. Interestingly, it accepts “BrAzkhor” when the letter “A” is capitalized, which makes no logical sense. 

My username does not contain any profanity, slang, insults, or inappropriate language.

This creates inconsistency and negatively affects my user identity across platforms. I would like to understand:

Why is “Brazkhor” not allowed?

Why is the same name accepted with a minor capitalization change?

Is there any way to make “Brazkhor” available for use?

I would really appreciate your help in resolving this issue, as this name is very important to me. 

There must be a solution. 🙏

Thank you for your time.

[CM - Edited title for CAPS]

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  • EA_Mako's avatar
    EA_Mako
    2 months ago

    Hey Brzkhor​,

    I'd agree that nothing inappropriate immediately jumps out at me with that name, especially since you're able to grab it with a quick change of the capitalization. Our various filters may prohibit words or parts of words that have been misused in the past as well however, so it's not necessarily an issue with your particular name. 

    We aren't able to see or modify the filters themselves via the forums, but please take a look at this page for more information on how the filtering system works.

    EA - Content Moderation - Electronic Arts Official Site

    This also has a link you can use to appeal a situation (like this one) where it seems to be blocking a name it shouldn't. Please feel free to submit a request there instead so the appropriate team can take a look, thanks!

    Learning from you

    If we get something wrong, in text, image, or voice moderation, we want to know about it. Let us know at https://help.ea.com/help-tools/appeal-filtering-decision/ so that we can improve our filtering toolset. 

5 Replies

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Hey Brzkhor​,

    I'd agree that nothing inappropriate immediately jumps out at me with that name, especially since you're able to grab it with a quick change of the capitalization. Our various filters may prohibit words or parts of words that have been misused in the past as well however, so it's not necessarily an issue with your particular name. 

    We aren't able to see or modify the filters themselves via the forums, but please take a look at this page for more information on how the filtering system works.

    EA - Content Moderation - Electronic Arts Official Site

    This also has a link you can use to appeal a situation (like this one) where it seems to be blocking a name it shouldn't. Please feel free to submit a request there instead so the appropriate team can take a look, thanks!

    Learning from you

    If we get something wrong, in text, image, or voice moderation, we want to know about it. Let us know at https://help.ea.com/help-tools/appeal-filtering-decision/ so that we can improve our filtering toolset. 

  • Brzkhor's avatar
    Brzkhor
    Rising Novice
    2 months ago

    Thank you for your reply. EA_Mako​ 

    Just to confirm, are you saying that if I explain my situation through the link you provided, this filter may be reviewed and possibly removed ?

  • EA_Mako's avatar
    EA_Mako
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Correct, Brzkhor​!

    I can't promise the filter will be changed as I'm not privy to that team's tools or criteria for making adjustments, but that appeal will get it to the right people who are able to take a look.

  • Brzkhor's avatar
    Brzkhor
    Rising Novice
    2 months ago

    Dear EA_Lanna​ 

    I am writing to express my ongoing concern regarding a username filtering issue that I have been trying to resolve for several days. I have submitted multiple support tickets and have been in contact with various EA representatives, yet unfortunately, my issue still remains unresolved.

    The username I am trying to use is “Brazkhor.” I would like to kindly emphasize that this username does not contain any offensive language, profanity, or inappropriate meaning. It is a name I have been consistently using across all platforms, and it represents my online identity.

    Despite this, it continues to be blocked by the system’s filter, and I find myself checking every day to see whether this unnecessary restriction has been lifted. Strangely, it's accepted only if I capitalize the A. I don't want it to be like that.

    I respectfully request your support in reviewing this case and, if possible, removing the filter restriction on this username. Your assistance in resolving this matter would be greatly appreciated.

    Thank you very much for your time and understanding. 🙏

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Hi Brzkhor​,

    I noticed you already have another thread open on this, so I've merged the two together (please take a peek at our forum rules on repetitive threads when you can).

    BrAzkhor wrote:

    I respectfully request your support in reviewing this case and, if possible, removing the filter restriction on this username.

    Sorry Brzkhor​. EA_Mako​ is correct, this isn't something I, or indeed, anyone on the EA Forums, can help with. For more information on what staff can and can't do on the EA Forums, check out this blog post:  What EA staff here can help with

    The only avenue I know of to appeal a filtering decision is to submit an appeal using this link: https://help.ea.com/help-tools/appeal-filtering-decision/. The appeal form helps get this in front of the team who handle the filter, and they'll take a look at this for you.

    - EA_Lanna

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