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alonsotonz's avatar
alonsotonz
Newcomer
9 months ago
Solved

I am not receiving a message on my phone to verify What is the solution?

 
account info
  • EA_Lanna's avatar
    EA_Lanna
    9 months ago

    Hi alonsotonz​,

    Thanks for reaching out. If the Login Verification codes aren't coming through for you, can you make sure:

    • Your inbox isn’t full.
    • You’ve checked the spam folder.
    • You or your service provider haven’t blocked us.

     

    If that doesn’t help, please contact our support team to let you know if they can help you further from there as we can't assist with this type of issue through the forums. 

    - EA_Lanna

EA_Lanna's avatar
EA_Lanna
Icon for Community Manager rankCommunity Manager
9 months ago

Hi alonsotonz​,

Thanks for reaching out. If the Login Verification codes aren't coming through for you, can you make sure:

  • Your inbox isn’t full.
  • You’ve checked the spam folder.
  • You or your service provider haven’t blocked us.

 

If that doesn’t help, please contact our support team to let you know if they can help you further from there as we can't assist with this type of issue through the forums. 

- EA_Lanna

EvenOrchid9's avatar
EvenOrchid9
Newcomer
8 months ago

Not getting it to my cell number 

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    8 months ago

    Hi EvenOrchid9​, 

    Thanks for giving those steps a go. If they didn't do the trick for you, the next step is to connect with our support team directly for more help. Use the link I shared in my post to start reaching out to them. 

    - EA_Lanna

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