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HaKuTor's avatar
HaKuTor
Newcomer
6 months ago

I am unable to directly contact EA HELP.

  I contacted EA HELP online twice today, and solved one problem the first time. Later, I discovered another problem. When I had the second chat with EA HELP, I accidentally closed my webpage. When I tried to start the chat again, I found that the "CHAT WITH US" option disappeared. But when I logged out of my account, it appeared.
  Am I restricted from CHAT WITH US? If I wait for a while, can I still contact EA HELP again?
  (English is not my native language, so there may be grammar errors and impolite tone. If this happens, I apologize.)

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1 Reply

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    6 months ago

    Hi there, 

    If you're unable to start a chat while logged in, you have the option to start a chat without logging in. If you have any ongoing cases, you can also resume the case directly from the My Cases tab. 

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