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brandon5858's avatar
brandon5858
Seasoned Newcomer
2 days ago

I cannont log in to my old EA account

I cannot unlink my old xbox account from the EA account it is currently linked to. I cannot log into my old EA account because it uses a Yahoo email that was converted to a Gmail address. This change prevents me from bypassing the 2 factor authentication to get in my old EA account. The 2 factor authentication currently sends verifications to a email that does not exist. Please contact me to unlink my account or disable the 2 factor authentication.

account info
login issue

1 Reply

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    2 days ago

    Hi there. You'll need to contact an advisor to get assistance with this. Please use the 'Contact us' button at the bottom of this page to open a case. Thanks!

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