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brandon5858's avatar
brandon5858
Seasoned Newcomer
22 days ago

I cannont log in to my old EA account

I cannot unlink my old xbox account from the EA account it is currently linked to. I cannot log into my old EA account because it uses a Yahoo email that was converted to a Gmail address. This change prevents me from bypassing the 2 factor authentication to get in my old EA account. The 2 factor authentication currently sends verifications to a email that does not exist. Please contact me to unlink my account or disable the 2 factor authentication.

1 Reply

  • EA_Aljo's avatar
    EA_Aljo
    Icon for Community Manager rankCommunity Manager
    22 days ago

    Hi there. You'll need to contact an advisor to get assistance with this. Please use the 'Contact us' button at the bottom of this page to open a case. Thanks!