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CELATPASA's avatar
CELATPASA
Newcomer
7 months ago
Solved

I can't access the account

Hello, my ea account, which I set up 3 years ago, is connected to Steam and I do not have access to my e-mail, please help.

  • Hi CELATPASA

    Is there a chance you could recover the email?  Most providers let you recover your account by:

    • resetting your password
    • answering security questions
    • verifying your identity or alternative email address associated with that account.

     

    See if these options are available to you. They usually appear on the sign-in page of the email website when logging in. If not, it might be worth visiting their support site for more help.

    If the email can't be recovered, our support team can try to help you update the email on the EA account once you've passed the security stage with them. Click on this link and scroll down to Still need help  to select from the contact options.

    - EA_Lanna

1 Reply

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    7 months ago

    Hi CELATPASA

    Is there a chance you could recover the email?  Most providers let you recover your account by:

    • resetting your password
    • answering security questions
    • verifying your identity or alternative email address associated with that account.

     

    See if these options are available to you. They usually appear on the sign-in page of the email website when logging in. If not, it might be worth visiting their support site for more help.

    If the email can't be recovered, our support team can try to help you update the email on the EA account once you've passed the security stage with them. Click on this link and scroll down to Still need help  to select from the contact options.

    - EA_Lanna

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