I can't change my Ea email
When I try to change my email address it says invalid email, before this i had my original email in my account but it got hacked and he changed my email , i still have access through my Gmail and my ...
Forum Discussion
EA_Lanna
Community Manager
Community ManagerHi tyr0n60,
Is there a chance you could recover the original email that was hacked? The email service provider may be able to help you recover it by:
- resetting your password
- answering security questions
- verifying your identity or alternative email address associated with that account.
These options are generally found on the sign-in page of your email service provider’s website. If not, visit their support site for more help.
If the email can't be recovered, our support team can try to help you update the email on the account once you've passed the security stage with them. This guide will share more on how to reach the support team:
- EA_Lanna
I still can change password and all the security codes is in my hand even I have 2Factor authentication is on, I tried to contact Ea help but they don't respond and the hacker also changed the email through EA support here's the ticket ID: 196367176
- EA_Lanna
Hi tyr0n60,
I'm sorry, but we can't help with this through the forums. You'll need to work with our support team.
Could you try clicking on this link and scrolling down to Still need help, and selecting Chat with us? Once that's done, fill in some information and submit it to start a live chat conversation with the live support team.
If you see a message pop up when opening the chat Icon, make sure to select keep waiting and do not close the page or the connection to the chat will be lost and the case closed as a result. You can always try again if that happens but your place in the queue would reset.
- EA_Lanna
