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JanniyaSlowaco7's avatar
JanniyaSlowaco7
Rising Newcomer
1 day ago
Solved

I can't get into my account

Hello,

I can't get into my old account so I had to create a new one. I couldn't change the old email in my old profile because it no longer exists and it keeps telling me to enter a verification code but I can't get the verification code because the email doesn't exist. I have all the games there and I want to know how I can get into that account without a verification code and how I can change the email in that account.

Thank you

  • Hi JanniyaSlowaco7​, I'm sorry to hear that you can't access your account. 

    Since you don’t have access to the email linked to your account, you’ll need to contact EA Help for further assistance. They’ll verify your identity and help you regain access. To contact EA Help, please access this article and scroll to the bottom of the page, then click on "Contact us". 

    I hope this helps. 

1 Reply

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    11 hours ago

    Hi JanniyaSlowaco7​, I'm sorry to hear that you can't access your account. 

    Since you don’t have access to the email linked to your account, you’ll need to contact EA Help for further assistance. They’ll verify your identity and help you regain access. To contact EA Help, please access this article and scroll to the bottom of the page, then click on "Contact us". 

    I hope this helps. 

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