Forum Discussion

Ramover102201's avatar
7 months ago

I can't link my account

I wanted to play Apex Legends through Steam, but when I tried to link my Steam account, I got a message saying that it was linked to another account of mine that I no longer have access to. Even though I unlinked my Steam account, the system still shows that it is linked. 

2 Replies

  • EA_QueenBee's avatar
    EA_QueenBee
    Icon for Community Manager rankCommunity Manager
    7 months ago

    Hey Ramover102201,

    Unfortunately an EA account can only ever be linked to one of a specific type of account in its lifetime. If you look at our account unlinking article:

    • When you link accounts, it creates a lifetime link to protect you from malicious activity and help prevent performance issues in your games.

      You can unlink your platform accounts from your EA Account if you want to link them to a different EA Account, as long as that EA Account has never had the same account type linked to it before in its lifetime.

      That means if you unlink an Xbox gamertag from your EA Account, you can’t link a different Xbox gamertag to it in the future.

  • What are you talking about? I said that I unlinked my Steam account, but it says that it is still linked for some reason, and here you are telling me about Xbox

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