Plants vs. Zombies: Battle for Neighborville

When i buy this game almost 1 month ago on STEAM March 15!! when trying to play it must connect with EA games account. But my steam linked with unknown account on  EA account when try to login. EA account it shows me linked with that ma*****@reevalmail.com Verify identity account /Attachment.1/  information that i really don't know.  then i really seems need to unlink that Email or something then i can't unlink cuz of that verify. then i wrote ticket into EA games they didnt respond or reply  but they gave me 1 badge /lost email or something kind of/, and don't know how to resolve the issues !! /Attachment 2/ then i wrote 2nd  ticket after few days and it's said status is resolved !!! /Attachment 3/ and they resolved like this /Attachment 4/ then what should i need to do to unlink that sh*t unknown account ? in steam i have everything fmail, the reciept i bought that game have enough proof but how EA resolve this issues !!!