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hurtsaaneoon's avatar
hurtsaaneoon
Newcomer
10 months ago

Plants vs. Zombies: Battle for Neighborville

When i buy this game almost 1 month ago on STEAM March 15!! when trying to play it must connect with EA games account. But my steam linked with unknown account on  EA account when try to login. EA account it shows me linked with that ma*****@reevalmail.com Verify identity account /Attachment.1/  information that i really don't know.  then i really seems need to unlink that Email or something then i can't unlink cuz of that verify. then i wrote ticket into EA games they didnt respond or reply  but they gave me 1 badge /lost email or something kind of/, and don't know how to resolve the issues !! /Attachment 2/ then i wrote 2nd  ticket after few days and it's said status is resolved !!! /Attachment 3/ and they resolved like this /Attachment 4/ then what should i need to do to unlink that sh*t unknown account ? in steam i have everything fmail, the reciept i bought that game have enough proof but how EA resolve this issues !!!

account linking

6 Replies

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    10 months ago

    Hey there, 

    I'm really sorry to hear that you're having issues recovering your account. I suggest that you contact EA Help Support via chat, as that would be the best way to get this resolved.  If you're not getting the chat option when creating a help ticket, please try selecting "EA Account" as the product and "I want to update my EA account information" as the topic. 

    Let us know if that helps,

  • ronta27's avatar
    ronta27
    Rising Newcomer
    29 days ago

    Hi, were you able to resolve this? I'm literally having the same problem, my account is banned and the email address is am*****@reevalmail.com, and support isn't resolving it at all.

  • ronta27's avatar
    ronta27
    Rising Newcomer
    26 days ago

    I figured out my problem: my friend had created an EA account using my Steam account a while back, but he insisted he didn't remember. Now that we've discovered it, we're trying to remove a ban (which he also doesn't remember) so we can unlink it and add it to my Steam account. I've already spoken to support and am waiting for a response.

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    26 days ago

    I'm glad to hear that you figured out the issue and reached the support team. I hope this gets resolved soon! 

  • AndreSsKen's avatar
    AndreSsKen
    Newcomer
    12 hours ago

    TENGO EL MISMO PROBLEMA , Y EL SOPORTE DE EA NO LO RESUELVE,  TUVISTE ALGUNA SOLUCION?

     

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