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  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    12 hours ago

    Hi Pro-devil-killer​,

    If you can at all, it's worth trying to recover your email address if it's been hacked. Most email providers provide ways to help recover them, or can try to help you if you contact their support team directly.

    If the email can't be recovered, our support team will do their best to help you update the email on the EA account, once you've passed the security stage with them.   Click on this guide and scroll to the bottom to find the button that says 'Contact Us' to start a help case. 

    Make sure to have the following information ready.

    • The email address you used to make your EA Account.
    • Any usernames or console IDs (e.g. Xbox Live Gamertags or PlayStation™Network Online IDs) connected to your EA Account.
    • Any invoice numbers from games you’ve bought from our store or product codes for your games.

     

    - EA_Lanna

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