Forum Discussion

phoenixgeetee's avatar
phoenixgeetee
Seasoned Newcomer
11 days ago

I waited nearly 6 hours for live chat for the agent to be AFK/inactive

As the title states I waited nearly 6 hours in queue to get some assistance with linked accounts and have another account deactivated. Once I got connected to the agent I got the starting premade ...
ea help
feedback
phoenixgeetee's avatar
phoenixgeetee
Seasoned Newcomer
11 days ago

I’ve done as much self help as possible and my only option is to contact support - there’s no way to email them with my issue? 

its just such a pain that I waited so long to get an inactive agent.

EA_cuervo's avatar
EA_cuervo
Icon for Community Manager rankCommunity Manager
10 days ago

Depending on the topic you select, email may appear as a contact option. However, if chat response times are longer than usual, email replies may also be delayed, especially during peak periods like beta releases.

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