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RinnnaSun's avatar
RinnnaSun
12 months ago
Solved

I want a refund for The Sims 4's expansion pack but I can not contact support

I purchased The Sims 4's expansion pack from the wrong account, and I want a refund. I've never opened the game on this account, but I can't get through to any customer service, and applications are not returned.

ea help
  • EA_Pythia's avatar
    EA_Pythia
    12 months ago

    Hello @RinnnaSun,

    what do you mean with not being able to get through to support?

    Generally speaking, DLCs are non-refundable - you can read up on EA's refund policy here. You can still try to get a refund, but there is a good change that this will not be possible. 

5 Replies

  • EA_Pythia's avatar
    EA_Pythia
    Icon for Community Manager rankCommunity Manager
    12 months ago

    Hello @RinnnaSun,

    what do you mean with not being able to get through to support?

    Generally speaking, DLCs are non-refundable - you can read up on EA's refund policy here. You can still try to get a refund, but there is a good change that this will not be possible. 

  • RinnnaSun's avatar
    RinnnaSun
    12 months ago

    Hi, I submitted the information for a refund request under The Sims 4 category on the EA support page. However, I have not received any response from the support team indeed you are the first reply I got from EA team, Thank you. For now I'm just unsure how to proceed further in applying for the refund. Could you please let me know what’s next steps I should take?

  • EA_Pythia's avatar
    EA_Pythia
    Icon for Community Manager rankCommunity Manager
    12 months ago

    @RinnnaSun,

    replies can take a few days - so for the moment, if the case is still open, I would recommend to just wait.

  • 01710687's avatar
    01710687
    Seasoned Newcomer
    9 months ago

    Did you hear anything back? I'm having the same problem. I made a duplicate purchase now I'm not hearing from anyone and there's no number to contact.

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