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RinnnaSun's avatar
RinnnaSun
12 months ago
Solved

I want a refund for The Sims 4's expansion pack but I can not contact support

I purchased The Sims 4's expansion pack from the wrong account, and I want a refund. I've never opened the game on this account, but I can't get through to any customer service, and applications are ...
ea help
  • EA_Pythia's avatar
    EA_Pythia
    12 months ago

    Hello @RinnnaSun,

    what do you mean with not being able to get through to support?

    Generally speaking, DLCs are non-refundable - you can read up on EA's refund policy here. You can still try to get a refund, but there is a good change that this will not be possible. 

01710687's avatar
01710687
Seasoned Newcomer
9 months ago

Did you hear anything back? I'm having the same problem. I made a duplicate purchase now I'm not hearing from anyone and there's no number to contact.

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