Icon pack

I pre-ordered the ultimate edition of fc 26 before release and have been given everything else except the Icon pack which is promised in the game, where is it? I find it unfair I’ve paid the 90 pounds for the game and haven’t received everything that is promised in the ultimate edition of the game. 

when I contacted EA personally to speak to someone I was waiting till 4 am and still didn’t get anything or anyone to answer my questions about why I haven’t received anything