Is there any way to contact EA support that isn't bot-based?
I no longer have access to the email address associated with my EA account and would like to change it to my current one, but EA support isn't very helpful. As the title suggests, I've filed about five cases and I'm still trying to communicate with live support, but these bots don't understand what I'm saying. I've sent proof of purchase for dlcs and all the information I know about the account, but they still tell me it's incorrect, even though I know it's correct. So, my question is: is there any way to contact someone who handles this, not bots?
Hello qatera3,
if you made a live chat, then you will have talked to a member of the support team, not a bot. Unfortunately, if the information you give them doesn't match those on the account, there's nothing that these employees can do, as the info has to match 100% for security reasons. You can try using different information and contact them again to try, but if the data doesn't match, neither support, nor we in the forum, can help.
