Issue with paid in-game purchase through Steam, and EA Support is useless

I paid for something and didn’t get it. It’s that simple.

Around 11 PM on October 8, 2026 (my time zone), I bought the $10 Battle Pass through the in-game store. Steam took the money from my wallet, the payment went through, and I have the full invoice to prove it. The Battle Pass? Never showed up in my game.

So I did what you’re supposed to do and contacted EA Support. They opened case #256233774, and their entire “solution” was to tell me to wait a full 24 hours and come back. That’s it. No investigation, no attempt to check anything. I told them straight up that waiting a few more hours wasn’t going to fix a failed delivery, and they still didn’t lift a finger


Fine. I waited the full 24 hours, until 11 PM on October 9. I messaged support again, and this time I got handed off to an AI agent that promised to transfer me to a “dedicated team.” I waited an entire hour. Nothing. Then I refreshed the page and found out I’d lost access to live chat support altogether.

So let me get this straight: I paid, I have proof, I followed your instructions to the letter, and my reward is getting locked out of support?

Has anyone else been put through something this ridiculous? Does EA actually have a real support channel, or is it just there for show? I’m beyond frustrated. I shouldn’t have to come to a public forum to complain, and I’m not even sure this is allowed here, but EA has left me with no other way to be heard.