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ChillFrankie's avatar
ChillFrankie
Rising Newcomer
1 day ago

I've taken back my EA and PS accounts but can't unlink :-(

My niece gave my son her PS4. I've created PS and EA accounts successfully for him.

I've decided to create a Sony PS Network and EA account for myself with my email, but in the process I found some unknown individuals used my email (a very simple email) to create accounts with both EA and PSN. One of them was created in 2009. This likely must have taken place during a time when neither PS or EA required email verifications to create accounts. 

I went ahead and took ownership of those accounts by changing their passwords (its my email, no one should be making accounts in any platform with my email 😠 ), but then I ran into issue! 😭

Apparently The EA account I took ownership of has been linked to another PS account (not the PS account I've taken ownership of). So now when I attempt to link both accounts I get an error.

Without having access to that other PS account I wouldn't be able to unlink it on that side. What could I do that doesn't require creating a brand new email address to setup brand new accounts with EA and PS??

Help please,

the helpless dad.

accessibility
account linking
advice
ea help

1 Reply

  • EA_mplsnow's avatar
    EA_mplsnow
    Icon for Community Manager rankCommunity Manager
    22 hours ago

    Hey ChillFrankie​, 

    Thanks for taking the time to explain the situation! 

    If you haven't already, please try to go through the steps on this page to unlink the other PS account. Once the foreign PSN account is unlinked, you should be able to link the PS account you have ownership over to the same EA account.

    Seeing as the EA account was used by someone else until recently, it may be worth going through as many of these security steps as you can to make sure everything is secured or even creating a new EA account to be sure that the account is fully in your control with no precedents. Unfortunately, we are unable to directly support any account-related requests here on the forums, so if you do need help with updating any account details, you'll want to get in touch with our support team.  

    Let us know how it goes, thanks (happy gaming)! 

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