Login, Origin to EA

Question

I had an account first Origin - then EA and it was deactivated without my knowledge. I lost access to the email address associated with that account. After contacting customer service twice I was told there was nothing they could do. I LOST a lot of money even though I had the old game codes, DVDs and even knew the password to the old account. As a The Sims player for 15 years I am disappointed with the lack of support and the loss of money. I feel cheated that old players can no longer access anything even though they HAVE the games installed.

ea_darko · Answer

If our live support team has advised that they cannot help opaskazaciskowa then there would be nothing we on AHQ would be able to do to change this.
Did our team attempt to verify account ownership with you?
Darko

opaskazaciskowa · Answer

I'm talking about this, that I simply lost my account, years of playing and money. I was asked for a login and e-mail address, a game access code - BECAUSE YES, I HAVE ALL THE CODES AND DVDS OF THE GAMES.
Despite having the games installed on my computer, despite having the DVDs physically, I have no access to them, it's cruel and I feel cheated.

opaskazaciskowa · Answer

As a The Sims player for 15 years who remembers the premiere of the Katty Perry collaboration accessories, I am sad and really disappointed.

ea_darko · Answer

Understand the frustration but there is simply nothing that we on the forums can do to assist you with this.&nbsp;
Darko

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Login, Origin to EA

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