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Ayako_Killer's avatar
Ayako_Killer
Newcomer
2 days ago

Lost access after changing EA account email by mistake

Hello,

 

I need help recovering my EA account.

 

I accidentally changed the email address on my EA account while signing in with my Xbox account on the EA website. I clicked the "Link" button without realizing what it would do.

 

I no longer have access to that email address, so every verification code is sent there.

 

I still have full access to my Microsoft/Xbox account, PlayStation account, and Steam account linked to my EA account.

 

I no longer own my Xbox console because I sold it. EA Support has told me multiple times to use my recognized Xbox console for Device Recovery, but that is impossible because I no longer have the console.

 

I am not trying to access someone else's account. This is my own account.

 

Is there any alternative recovery method or can my case be reviewed by the appropriate team?

 

Thank you.

 

(CM: Thread moved from PT to EN. Please post in the language of the board per rule.)

1 Reply

  • EA_Edu's avatar
    EA_Edu
    Icon for Community Manager rankCommunity Manager
    1 day ago

    Hello Ayako_Killer​ 

    If you've lost access to your email address, try contacting your email provider to see if they can help you recover access. If you're unable to regain access, you'll need to contact our Support team. They have procedures in place to verify account ownership, and if the verification is successful, they'll be able to help you update the email address on your account.

    Please use the link below to get in touch with Support.

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