Lost all my Battlefield 6 progress — EA support says relinking is impossible

Question

Hello,I am looking for clarification regarding the six-month Steam ↔ EA account linking restriction.I found this EA forum discussion:https://forums.ea.com/discussions/apex-legends-technical-issues-en/lost-apex-progress-after-linking-ea-account-to-steam/5775533/The post states:“In order to get your progress back, you will have to relink the accounts to what they were previously linked to. If you explain your situation, Support can help you redo those links before the six month limit.”This is exactly the type of situation I am dealing with. I need to restore my Steam account to the EA account it was previously linked to.Unfortunately, after the accounts were linked differently, I lost access to almost a year of my Battlefield 6 progress associated with the previous account.I contacted EA Support and asked for help restoring the previous Steam ↔ EA account link. The support agent told me:“Unfortunately we have no way to help you in unlinking again from EA account to Steam as we have no such ability to redo the process.”I specifically asked whether this was due to a change in the current process. I was told that process changes are not necessarily posted on the community forums.I understand that policies and procedures can change. However, the information currently published by EA says that Support can help restore previous account links before the six-month restriction expires.Therefore, I would like to clarify:Is the information in the forum post still valid?If EA Support can no longer restore a previous Steam ↔ EA account link before the six-month restriction expires, has this procedure officially been discontinued?This is particularly important in my case because I have already lost access to almost a year of Battlefield 6 progress as a result of the current account linking situation.I am not asking for the security or account ownership verification requirements to be bypassed. I am asking whether there is still a supported procedure for restoring the previous account configuration in cases like mine.If there is a current official policy or updated guidance regarding this situation, I would appreciate being directed to it.Thank you.

ea_mplsnow · Answer

Hey KIrchiK69​,&nbsp;
For the most up-to-date information on our linking and unlinking policies, please refer to our guide on unlinking from EA accounts.
The cooldown period between unlinking accounts has always been present, and the procedure you've mentioned is an exception that live support is at times able to provide. Unfortunately, we don't have insights into the exact conditions that need to be met for an exception to be granted, but the advice given in that post is still valid. Live support is the only channel for account-related issues, and contacting an advisor is your best chance at obtaining an exception, as you'd otherwise need to wait for that cooldown period to end.&nbsp;
Hope that clears things up, and sorry that we aren't able to escalate this for you here on the forums.&nbsp;

kirchik69 · Answer

Thank you EA_mplsnow​ for clarifying that the standard cooldown cannot be manually bypassed.However, I have now contacted Live Support several times, following your recommendation, and the result is the same every time: the advisors tell me that they have no tools, no internal queue, and no process to submit or review an exception request. The chats are then closed.This seems to create a contradiction with your statement that restoring a previous Steam ↔ EA link before the cooldown expires is still a valid exception that Live Support is sometimes able to provide.There is also a recent public example of EA Support successfully handling a very similar situation: https://www.reddit.com/r/pcgaming/comments/1mcqw1l/resolved_ea_finally_unlinked_the_wrong_account/In that case, an EA employee understood the situation and provided an alternative way to verify ownership. The player was asked to send a friend request from their Steam account to the EA Support Steam profile. After the ownership was verified by email, EA was able to unlink the unauthorized EA account from the Steam account.This is very similar to my situation. I am fully willing to provide any additional proof necessary to verify that I own the Steam account and the game.I am asking for guidance on how my case can actually be reviewed under the exception you confirmed exists, when Live Support repeatedly says that there is no process or team available to review such requests.Could you please advise what I should do next to get my specific case reviewed?

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Lost all my Battlefield 6 progress — EA support says relinking is impossible

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