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chummeel's avatar
chummeel
Newcomer
2 months ago

lost email EA doesn't help

So lost my email it closed reached out to EA to help my switch it but no answer had to make a new ea account and cant even us it for their games but with all this technology u would think yes we can get u in to your old account but first they have to respond to their customers first.

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  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    2 months ago

    Hi chummeel​, 

    Sorry to hear this. Can you share a bit more? For example:

    • What EA Help support options are you selecting in the case webform page (where it asks you to fill in more information)
    • Are you able to complete the case web form for her? It's the page where it asks you to fill out more info, and then click 'Submit' (take a screenshot of the page that loads next)
    • After you click 'Submit', are you switching tabs / closing or minizing the window, while waiting for an advisor?

     

    - EA_Lanna

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    13 days ago

    It looks like things have gone quiet here, so I’ll close this thread for now.  If you run into this again or have new questions, please feel free to start a new thread.

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