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Doginabog's avatar
Doginabog
Newcomer
3 months ago
Solved

Lost old account due to login info no longer available

Hey so I have a very specific problem in regards to my ea account.

Essentially, I used origin for the longest time and only had 1 game on it, spore, and with the switch to the ea app I'm kinda screwed in regards to being able to login to that account.

So the account itself is on a seperate email address than this one, but the problem is that I no longer have access to that email due to a technical issue seperate from ea, it was a service provider switch that locked me out of the email, and as a result, I no longer can reset my password from that email in order to log in. 

This wouldn't be an issue as long as I actually remembered the password or had it set to the auto-login, however I have both forgotten it and with the switch from origin to the ea app, no longer have the auto-login ability.

Is there anything I can do to get my game back? It's all I really want even if I can't get access to the account again.

accessibility
account info
  • EA_Lanna's avatar
    EA_Lanna
    3 months ago

    Hey Doginabog​, 

    Yes, to restore access to your EA account, you'll need to update the email on the account. Our support team can help you with that once you've passed the security stage with them. 

    I've prepared a custom link to help you reach them. Click on this link and scroll down to Still need help. Can you see the live chat option?

    - EA_Lanna

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  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    3 months ago

    Hey Doginabog​, 

    Yes, to restore access to your EA account, you'll need to update the email on the account. Our support team can help you with that once you've passed the security stage with them. 

    I've prepared a custom link to help you reach them. Click on this link and scroll down to Still need help. Can you see the live chat option?

    - EA_Lanna

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    3 months ago

    Hi Doginabog​, 

    How did things go with this since? Were you able to get in touch with the support team using that link? 

    - EA_Lanna

  • EA_Lanna's avatar
    EA_Lanna
    Icon for Community Manager rankCommunity Manager
    3 months ago

    Hi Doginabog​,

    It's been a while, we're hoping that means you've been able to connect with the support team and recover the account. 🙂

    We're going to wrap up this discussion for now, but if there's anything more you'd like to share or ask, don't hesitate to start a new thread or jump into an active one and we'll do our best to help with recommendations.

    Thanks and happy gaming o/

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