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Lokiszn's avatar
Lokiszn
Newcomer
8 hours ago
Solved

MY ACCOUNT WAS PERMANENTLY BANNED AFTER TRYING TO PAY FOR BF6 AND FC26 COINS.

Hi, So 5 days ago i was trying to buy some BF6 and FC26 coins to top up my account which i was doing well earlier but all of a sudden they weren't going through so i retried after some minutes then a...
  • EA_Darko's avatar
    3 hours ago

    Sorry to hear that you are having an issue Lokiszn​. Situations like this pop up all the time and while it may be related to your banking issues we'd not know that here on the forums.

    If your account has been banned by the team, then it means that they found evidence that actions taken on your account were in breach of the EA Terms of Service. There can be cases of false positives so if you think this is the case then the team will review your ban with you.

    In cases like this, the support we can offer on the forums is limited, the best thing I can recommend is to gather as much info as you can and appeal the ban.

    As you have already done this and your case has been escalated to the studio, then the best thing for now is to give the team time to review and respond.

    If you reopen the case then it can be removed from the escalation queue and need to be re-escalated so the best thing to do is keep an eye on your email and wait for the team to respond.

    Darko

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