My Apex Legends account has been reset to Level 1s

我Apex游戏进度的丢失绝对不是因为我的行为。我中间很长时间没玩，起初还以为还有希望。然而，客服告诉我无法完全恢复，也不会有补偿。作为用户，我投入的努力、时间和金钱怎么办？我对这些反馈极度不满。这完全是浪费我的时间。我对此感到非常失望

I've checked my EA account and my email, and both are in order. However, after linking them, I still end up with a new account when I log in.

What steps do I need to follow to contact customer support for help? What information do I need to provide to them? I need to recover my game save data, as it is very important to me.

Hey MYEAIDCNM​,

If you're missing progress, this is generally due to unlinking a platform or linking one to a different EA account. 

Progress is stored on the EA account level, not on individual platforms like PlayStation, Xbox, Steam, etc. This means if you link your platform to a different EA account, you'll lose access to that progress and it will appear to have reset. Progress cannot be moved between different accounts.

It looks like you've unlinked a Steam account from this EA account multiple times, so the only way to try restoring access to any missing progress would be to re-link that Steam to the same EA account where the progress was first made.

We are not able to make any changes to your account status or progress via the forums, but if something was linked or unlinked incorrectly it may be worth contacting support to see if the original platform can be re-linked.

I want to know how to fix this problem. I need to play the game now. I have already played for 600 hours.