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Vinayak_ankola's avatar
Vinayak_ankola
New Novice
4 days ago

my ea account is hacked because hackers email is verified

on august 22 my ea account is hacked i have my phone number registered but whenever i try to login from my phone number i cant log in because in whole 24 hours it said too may login attempts please t...
account info
ea help
login issue
technical issues
EA_LunardustCat's avatar
EA_LunardustCat
Icon for Community Manager rankCommunity Manager
4 days ago

Sorry to hear that your account may have been hacked.

You can try following this guide first to help secure your account.

If you can’t log in or you’re still missing content, get in touch with our support. Make sure to have the following information ready.

  • The email address you used to make your EA Account.
  • Any usernames or console IDs (e.g. Xbox Live Gamertags or PlayStation™Network Online IDs) connected to your EA Account.
  • Any invoice numbers from games you’ve bought from our store or product codes for your games.
  • If you’re trying to get back into a mobile game, have your mobile game’s ID ready.

After selecting Contact Us, please make sure you choose the correct account-related issue when answering the chatbot’s questions. That should help route your case properly and show the Chat with us option. Thanks.

Vinayak_ankola's avatar
Vinayak_ankola
New Novice
4 days ago

i have clicked chat with us option then selected my mobile number but it says You have made too many attempts. Please try again later.

  • EA_LunardustCat's avatar
    EA_LunardustCat
    Icon for Community Manager rankCommunity Manager
    4 days ago

    Please use the Live Chat option then. Thank you.

    • Vinayak_ankola's avatar
      Vinayak_ankola
      New Novice
      2 days ago

      its my 4th day it still shows for like my mobile number You have made too many attempts. Please try again later. 

       

    • Vinayak_ankola's avatar
      Vinayak_ankola
      New Novice
      2 days ago

      its my 4th day it still shows for like my mobile number You have made too many attempts. Please try again later. 

       

      • EA_LunardustCat's avatar
        EA_LunardustCat
        Icon for Community Manager rankCommunity Manager
        2 days ago

        You can also contact our support team as a guest without signing in to your EA Account.

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